Your privacy and the security of your personal data are very important to MC s.r.l. (“MilanClick”), so we collect and manage your personal data with the utmost care and take specific measures to keep it safe.
Your personal data is processed for the following purposes:
- conclude and execute the purchase contract for goods offered on MilanClick.com;
- provide you with the services of MilanClick.com such as subscription to the newsletter;
- allow registration to the site and use of services reserved for registered users;
- manage your requests forwarded to our Customer Service.
In the aforementioned cases, the processing of your personal data is legitimate as it is necessary to execute an agreement with you or to provide you with the service that you have specifically requested.
We also conduct statistical surveys and analyses with data in aggregate form to understand how users interact and use the site, in order to improve our offer and our services.
If you believe that the processing of your personal data has been carried out illegally, you can file a complaint with one of the supervisory authorities responsible for compliance with the rules on personal data protection. In Italy, the complaint can be presented to the Italian Data Protection Authority (http://www.garanteprivacy.it/).
This information may be subject to changes and additions over time, so we invite you to check the contents periodically. Where possible, we will try to immediately inform you of any changes made.
1. General information
Who is the Data Controller?
MC s.r.l. (“MilanClick”) with headquarters at Corso dei mille 106 – 91011 Alcamo (Italy) C.F. e P.IVA n. 02642800813 (“MilanClick”) is the Data Controller, that is, the subject which decides how and why to process your personal data.
For any clarification, question or requirement related to your privacy and the processing of your personal data, you can contact us at any time by sending a request to our Customer Service by mail to [email protected], by calling +39 0924 27875 or by writing to the address of MilanClick.
The categories of personal data that MilanClick collects and processes when you browser or purchase on MilanClick.com are as follows:
c) we process the personal data you provide us when you contact our Customer Service to provide the assistance requested;
MilanClick collects and processes your personal data for the following purposes:
a) to conclude and execute the purchase agreement for the products offered on MilanClick.com. When you complete your purchase, we ask you for the personal data necessary for the execution of the agreement, billing, shipping of the product and possible management of the return.
b) registration on the site and use of the services offered to registered users. Registration on the site is possible through the inclusion of some personal information which is necessary to ensure your identification and the performance of services offered to registered users.
c) provision of the services offered on MilanClick.com. For this purpose, in relation to each service and its characteristics, MilanClick needs to collect the personal data necessary for the performance of the service requested by you.
d) management of requests to our Customer Service, which uses the personal data you provide to meet your requests for information and requests for assistance.
e) statistical analysis and surveys. We use some information about your use of the site to perform statistical analysis and surveys in order to improve our offer and our services, through the service offered by Google Analytics.
f) sending commercial and promotional communications following the purchase of one of our products. Following the purchase of one of our products on the site, we will send you communications containing our business proposals and related products and services to the e-mail address that you provided us.
g) subject to your express consent, we may use the contact details you have provided for commercial communications on our products and services, in order to update you on news, new arrivals, exclusive products, our offers and promotions. These communications will take place exclusively with the methods you have chosen (via e-mail, SMS, paper mail).
h) only with your consent, MilanClick will be able to personalise your experience as a registered user on MilanClick.com, proposing previews and offers in line with your tastes and sending you commercial communications tailored to your interests, these communications will only take place in the manner you selected.
Should you wish to authorise the activities referred to in points g) and h) and subsequently do not wish to receive further communications from MilanClick or would like to limit the way in which to be contacted, you may interrupt these communications at any time by simply clicking on the appropriate unsubscribe link at the bottom of each communication, accessing your account, contacting MilanClick by calling 092427875 or by contacting our Customer Care by email at [email protected]
We inform you that you may receive further communications from us even after submitting your unsubscription request, as some submissions may have already been planned, our systems may take some time to process your request.
In relation to all the activities mentioned above, we will process your personal data mainly through IT and electronic means; the means we use guarantee high safety standards, in full compliance with current legislation.
4. Your account
When creating your account we offer you the possibility to use the following services:
• My orders: follow the shipment of your orders, change or return items that are not for you and see your order history.
• My Wishlist: save the items you most want and keep an eye on their availability.
• Account Information: manage your registration data.
• My addresses: save or modify your addresses to always have them available and complete your purchases faster.
To ensure that the information in our possession is correct and allow us to perform the activities described above, we invite you to access the “My account” if you deem it necessary, to update them.
We process your personal data only in the presence of one of the conditions provided for by the law in force, and specifically:
a) for the conclusion and execution of a contract of which you are a part.
When we process your data for the conclusion of the purchase agreement of which you are a part, we ensure that we only use the minimum information necessary for the execution of this. This basis legitimises the processing of personal data that takes place in the following activities:
- conclusion and execution of a purchase agreement for the products offered on MilanClick.com;
- registration on the website and use of services reserved for registered users;
- provision of services offered on MilanClick.com;
- management of your requests by our Customer Care.
The contribution of your personal data for these activities is a contractual obligation. You are free to communicate your data or not, but in the absence of the requested data, it will not be possible to conclude or execute the agreement and your requests. This means that you will not be able to purchase the products and you will not be able to use the MilanClick services and that MilanClick will not be able to handle your requests;
b) to comply with a legal obligation.
In the event of conclusion of an agreement for the purchase of goods on MilanClick.com, the processing of the user's data will take place in order to fulfill the legal obligations to which MilanClick complies with in accordance with the tax provisions and other regulations to which MilanClick is subject. You are free to decide whether to conclude an agreement and whether or not to disclose your data, but if you conclude it, your data will be necessary and will be processed to effect the aforementioned legal obligations to which MilanClick is required.
c) for our legitimate interest.
If you purchase products on MilanClick.com by credit or debit card, some of your personal data may be processed to carry out anti-fraud activities: we have a legitimate interest in carrying out this activity to prevent and pursue any fraudulent activity.
d) based on your consent.
We will carry out the following processing only if you have given us your express consent:
• carrying out marketing activities and opinion polls and market research;
• analysis of your browsing and consumption habits in the use of your profile, in order to personalise your experience on our site.
Providing your personal data for these activities is absolutely optional. You are free to provide us with your data for these purposes, but without it, it will not be possible for MilanClick to carry out marketing activities, opinion polls and market research, and to analyse your habits.
6. Who will process your data?
Your personal data will be processed by MilanClick internal staff who are specifically trained and authorised to process.
Your personal data will also be transmitted to third parties that we use to provide our services; these subjects have been adequately selected and offer a guarantee of compliance with the rules on the processing of personal data. These persons have been appointed as data controllers and carry out their activities according to the instructions given by MilanClick and under its control.
The third parties in question belong to the following categories: banking operators, internet providers, tax consulting company, companies specialised in IT and telematic services; couriers; companies that carry out marketing activities.
Your data may be transmitted to police and judicial and administrative authorities, in accordance with the law, for the detection and prosecution of crimes, the prevention and protection from threats to public security, to allow MilanClick to ascertain, exercise or defend a right in court, as well as for other reasons related to the protection of the rights and freedoms of others.
7. How long do we keep the data?
We keep your personal data for a limited period of time, which is different depending on the type of activity that involves the processing of your personal data.
After this period, your data will be permanently erased or otherwise rendered anonymous in an irreversible way.
Your personal data is stored in compliance with the following terms and criteria:
a) data collected to conclude and execute agreements for the purchase of goods on MilanClick.com: until the administrative and accounting formalities have been completed. The billing data will be kept for ten years from the billing date;
b) data of the registered user: the data will be stored until you request cancellation of your profile, through area reserved of your account.
c) data relating to the payment: up to the certification of the payment and the conclusion of the related administrative and accounting formalities resulting from the expiration of the right of withdrawal and the terms applied for the contestation of the payment;
d) data collected in the context of the use of services offered on MilanClick.com to the user: these data are retained until the termination of service or cancellation of the subscription to the service by the user;
e) data related to user requests to our Customer Care: the data useful to assist you will be kept until your request is met;
f) data used for commercial communication activities towards users who purchase products on MilanClick.com: this data is kept until the termination of service or the exercise of the opposition by unsubscription by the user;
g) data provided for commercial communications activities, opinion polls and market research: up to the request by the user to interrupt the activity and in any case within 2 years from the last interaction of any kind of user with MilanClick;
h) data used to personalise the site and to show customised commercial offers: as long as the user does not request the termination of the activity and in any case within two years from the last interaction of any kind of user with MilanClick;
i) data used for carrying out market research and surveys for the detection of satisfaction: as long as the user does not request the termination of the activity.
In any case, for technical reasons, the termination of the processing and the subsequent cancellation or irreversible anonymisation of the related personal data will be final within thirty days of the terms indicated above.
You can exercise your rights at any time with reference to the specific processing of your personal data by MilanClick. Below is their general description and how to practice them.
a) Access your data and modify it: you have the right to access your personal data and to request that it be correct, modified or integrated with other information. If you wish, we will provide you with a copy of your data in our possession.
b) Revoke your consent: you can revoke a consent you have given for the processing of your personal data in relation to any activity for marketing purposes at any time. In this regard, we remind you that marketing activities are considered the sending of commercial and promotional communications, the conduct of market research and surveys for the detection of satisfaction for the customisation of the website and commercial offers according to your interests. Once we receive your request, it will be our duty to promptly cease to process your personal data based on this consent, while different processing or that which is based on other assumptions will continue to be carried out in full compliance with the provisions in force.
c) Opposition to the processing of your data: you have the right to object at any time to the processing of your personal data made on the basis of our legitimate interest, explaining the reasons that justify your request; before accepting it, MilanClick will have to evaluate the reasons for your request.
d) Delete your data: you may request the cancellation of your personal data in the cases provided for by current legislation. Once your request has been received and examined and if it is legitimate, it will be our duty to timely cease to process your personal data and to delete it.
e) Request of restriction of the processing: in this case, MilanClick will continue to keep your personal data but will not process it, unless it is subject to your different request and the exceptions established by law. Processing of your personal data can be limited when you dispute the accuracy of your personal data, when the processing is illegal but you oppose the cancellation of your data, when we no longer need your personal data but you need to exercise your right in court and when you oppose your processing, in the period in which we evaluate the reasons for your request.
f) Request of data transfer to other party than MilanClick ("right to data portability"). You can ask to receive your data that we process based on your consent or on the basis of an agreement with you in a standard format. If you wish, where technically possible and at your request, we may transfer your data directly to a third party that you indicate.
In order to exercise some of your rights described above you can access your account or alternatively you can contact us by calling +39 0924 27875 or writing to the address of the Data Controller at [email protected]
In order to ensure that our users' data is not infringed or illegitimate by third parties, we will ask you for some information to be sure of your identity before accepting your request to exercise one of the rights indicated.
We protect your personal data with specific technical and organisational security measures, aimed at preventing your personal data from being used illegitimately or fraudulently. Furthermore, MilanClick agrees to test, verify and regularly evaluate the effectiveness of technical and organisational measures in order to guarantee continuous improvement in the security of processing.
If you believe that the processing of your personal data has been carried out illegally, you can file a complaint with one of the supervisory authorities responsible for compliance with the rules on personal data protection.
In Italy, the complaint can be presented to the Italian Data Protection Authority. More information on the presentation methods are available on the website of the Italian Data Protection Authority, at http://www.garanteprivacy.it
The processing of your personal data is carried out by MilanClick in full compliance with the regulations on the matter pursuant to the General Data Protection Regulation (EU) 2016/679, the rules on the processing of Italian personal data and the provisions of the Italian Data Protection Authority (http://www.garanteprivacy.it).