General Terms And Conditions of Sale
The products purchased on MilanClick.com are sold directly by
MC s.r.l. (below “MilanClick" or the “Vendor”),
Corso dei Mille 106
VAT no. IT 02642800813
Ph. +39 0924 27875
Requests for information should be made through our Customer Care:
- by phone : + 39 0924 27875
- by e-mail : via the direct contact form available from our contact page or at our email address firstname.lastname@example.org
1.2 MilanClick reserves the right not to process orders received from users which does not comply with our business policy. MilanClick may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available.
1.3 These General Terms and Conditions of Sale regulate the offer, transmission and acceptance of purchase orders relating to products on MilanClick.com between the users and MilanClick.
1.4 The General Terms and Conditions of Sale do not regulate the supply of services or the sale of products performed by third parties that are on MilanClick.com through links, banners or other hypertext links. Before sending orders and purchasing products and services from those third parties, we recommend that you verify the third party's terms and conditions. Under no circumstances shall MilanClick be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between users of MilanClick.com and third parties.
2.2 Before submitting your order form for the purchase of products, you will be asked to carefully read the General Terms and Conditions of Sale, to print a copy using the print option and to save or reproduce a copy thereof for your own personal use.
2.3 The order form contains a link to these General Terms and Conditions of Sale, and also contains information on the main characteristics of each product ordered and the relevant unit price (including all applicable fees and taxes), the type of payment that you may use in order to purchase each product, shipping terms for the purchased products, shipping costs.
2.4 The order form will be filed in our data base for the time required to process your order and as provided by law.
2.5 Before submitting the order form, you will be asked to identify and correct possible input errors.
2.6 The submission of orders to MilanClick must be in English.
2.7 After your order form has been submitted, MilanClick will process your order.
2.8 MilanClick may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by e-mail that the contract has not been executed and that MilanClick has not carried out your purchase order specifying the reasons thereof. If the products displayed on MilanClick.com are no longer available at the time of your last access or once MilanClick has received your order form, MilanClick shall inform you of the unavailability of the ordered products within 30 days from the day after MilanClick has received your order. If the order form has been sent and the price has been paid for items that are no longer available, MilanClick will refund the amount paid for those items.
2.10 By submitting an order form, you agree and accept these General Terms and Conditions of Sale as well as further conditions contained on MilanClick.com.
2.11 We would like to remind you that all items purchased are intended for use in the country they were ordered from. If, however, you decide to take the items to another country, you will be responsible for adhering to both the exportation legislation of the order country and the importation legislation of the destination country. MilanClick shall not be held liable.
3.2 MilanClick does not sell second-hand products, flawed products or products of lower quality than the corresponding market standards.
3.3 The main characteristics of products are shown on MilanClick.com on each product page. The photos illustrating the products on the site do not fall within the contractual field. In case of errors or alterations resulting from the processing of these photos, MilanClick is not responsible.
3.4 Prices are subject to change and will be as quoted on our site from time to time, except in cases of obvious error. Check the final price of sale before sending the relevant order form.
3.5 Pursuant to art. 57, paragraph II, of the Consumer Code, you will be responsible for the decrease in the value of the products purchased on MilanClick.com resulting from use of the same products other than that necessary to ascertain the nature, characteristics and operation. Therefore, the Vendor, in the event of exercising your right of withdrawal, has the right not to accept the return or not fully reimburse the sums paid for the purchase, in relation to those products that have been altered in their essential and qualitative characteristics or that they have been damaged.
3.5 All products sold by the Vendor are covered by a guarantee for lack of conformity, as provided by the applicable law 2 years. You shall inform the Vendor of the existence of any such lack of conformity within a period of two (2) months from the day when you detected the lack of conformity. In case of lack of conformity, you may choose between the repair or replacement of the product. If these remedies are impossible or disproportionate you are entitled to either require the Vendor to make an appropriate reduction in the price or to terminate the contract.
4.2 In the case of payment by credit/debit card, all details (for example, card number or expiration date) will be sent by encrypted protocol to Unicredit or other banks which provide remote electronic payment services, without third parties having any access thereto whatsoever. Such details will not be used by MilanClick except for performing the procedure relevant to your purchase or issuing refunds in the case of returns, in compliance with the exercise of your return right or for reporting cases of fraud to the police. The price for the purchase of products and the relevant costs for shipping and delivery, as indicated in the order form, will be charged at moment of order.
5.2 Products will be delivered to the address indicated by the Customer in the Order form, after confirmation of the Order. An email will be sent to the Customer as soon as the Products are shipped. Delivery shall be deemed to have been made when the Products are delivered to the Customer at the address indicated in the Order confirmation. The delivery note given by the carrier, dated and signed by the Customer upon delivery will constitute evidence with regard to transport and delivery. The customer shall check the content, the conformity and the condition of the product on delivery thereof.
In the event of delays, damages, total or partial losses, or any problem whatsoever, the customer shall express all reserves and complaints which would seem justified, even to refuse the parcel.
Therefore, MilanClick advises the Customer to check the condition of the Products upon delivery and before signing the acknowledgement of receipt of the parcel. At the time of delivery we recommends the customer to verify the status of the products delivered before signing the delivery note of receipt of the parcel:
- The number of parcels being delivered same as indicated in the transport document sent with the shipment;
- The parcels is not damaged, or wet or otherwise altered, and please also check the integrity of the content.
If the Customer notes any damage, he shall reject the Products or issue handwritten, precise and dated reservations. This reserve must be confirmed by registered letter with recorded receipt sent to the carrier within three (3) working days following the delivery date of the Products. A copy shall be sent to MilanClick.
MilanClick has the right, by its unappealable judgment, to make delivery of the products ordered by a courier service of our choice. Delivery will be only at street level.
6.2 To return or exchange products you may choose one of the following methods, in accordance with consumer protection legislation, within fourteen (14) calendar days (beginning on the day you received the products):
a) use of the Return Form (in conformity with the standard form in accordance with consumer protection legislation, to be duly compiled and submitted directly online through the site MilanClick.com;
b) use of the Form (in conformity with the standard form in accordance with consumer protection legislation), duly compiled and submitted to the Vendor;
c) sending the Vendor another declaration explicitly stating your decision to withdraw from the contract. You should keep a record of your cancellation notice.
6.3 You should return the products to MilanClick within fourteen (14) calendar days of the date you notify MilanClick of the cancellation, in the same condition in which you received them and at your own expense. You have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
6.4 The customer choose returning a product within this period will obtain a reimbursement of both the amount of the Product and the shipping costs (not include the returning costs, it will payed from customer). The customer is responsible for the decrease of the value of goods. Any goods returned must be packed in their original packaging. MilanClick may claim refund to the Customer in case of damaged products or goods which have been used and sent without applying reasonable care. The returned goods must be returned in resalable condition.
6.5 The Right of Withdrawal - described in paragraphs 6.1, 6.2, 6.3 and 6.4 - is considered to be correctly exercised if the following conditions are fully met:
• use of the Return Form (in conformity with the standard form in accordance with consumer protection legislation), to be duly compiled and submitted directly online through the site MilanClick.com;
• the products should not have been used;
• the products should be returned, complete and unused, with their original packaging
• the products should not have been damaged
You may be liable for, and we may deduct from any refund due to you, any diminution to the value of the returned products caused by your handling of the products, save to the extent necessary to ascertain the characteristics, functions or nature of the products.
Please note that the European Commission provides a platform for alternative extra-judicial resolution of disputes, available on the website http://ec.europa.eu/odr
The General Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons.